Our Commitment to Safe and Responsible Play
At Fastpay Casino, we believe that gambling should be an enjoyable experience, not a source of stress or hardship. We are committed to providing a safe environment for all our Australian players and take our responsibility seriously when it comes to promoting healthy gambling habits. This page outlines the tools, resources, and support available to help you stay in control of your play at all times.
We encourage every player to treat gambling as a form of entertainment, not as a way to make money or recover financial losses. Our platform is designed with features that put you in the driver’s seat, so you can make informed decisions about how you spend your time and money with us.
Understanding Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or income. It occurs when gambling starts to interfere with a person’s finances, relationships, work, or mental wellbeing. Recognising the early signs is the first step toward getting help.
Common Warning Signs
- Spending more money on gambling than you can afford to lose
- Chasing losses by placing larger or more frequent bets
- Lying to friends or family about how much you gamble or spend
- Feeling anxious, irritable, or restless when you are not gambling
- Neglecting work, study, or personal responsibilities due to gambling
- Borrowing money or selling possessions to fund gambling
- Using gambling as a way to escape stress, depression, or personal problems
- Repeatedly trying to cut back on gambling but finding it difficult to do so
If any of these signs feel familiar, we strongly encourage you to use the tools available on this page and reach out for support.
Responsible Gambling Tools at Fastpay Casino
We provide a range of practical tools that allow you to set boundaries on your gambling activity. These features are available directly through your Fastpay Casino account and can be adjusted at any time.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to help manage how much money you add to your account. Once a limit is in place, it takes effect immediately. If you wish to increase a limit, a cooling-off period applies before the change becomes active. Reducing a limit takes effect right away.
Session Time Limits
Setting a time limit on your gaming sessions is a straightforward way to keep your play balanced. You can choose how long each session lasts, and you will be notified when your set time is approaching. Once the limit is reached, you will be logged out automatically.
Reality Checks
Reality check reminders appear at intervals you choose during your session, letting you know how long you have been playing and how much you have wagered. These prompts are designed to help you step back and reassess before continuing.
Loss Limits
A loss limit caps the amount you can lose within a defined period. This is one of the most effective tools for keeping gambling within your personal budget and preventing sessions from escalating beyond your comfort zone.
Cool-Off Period
If you feel you need a short break from gambling, you can apply a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any bets. You will also be removed from any promotional communications while the cool-off is active.
Self-Exclusion
For players who feel they need a longer break or want to step away from gambling entirely, Fastpay Casino offers a self-exclusion option. You can exclude yourself for periods ranging from 6 months to 5 years, or request a permanent exclusion. During self-exclusion, your account is suspended and you will not receive any marketing material from us.
To request self-exclusion, please contact our support team via the Contact Us page. Our team is available 24/7 to assist you with this process.
National Self-Exclusion Register
In addition to our in-house self-exclusion tool, Australian players can register with BetStop, the National Self-Exclusion Register operated under the oversight of the Australian Communications and Media Authority (ACMA). BetStop allows you to exclude yourself from all licensed interactive wagering services in Australia simultaneously, providing a broader layer of protection. You can register at www.betstop.gov.au.
Protecting Minors
Fastpay Casino does not permit anyone under the age of 18 to register an account or participate in any form of gambling on our platform. We take this obligation seriously and apply age verification checks as part of our account registration and identity verification process.
If you share a device with younger family members or others in your household, we recommend using parental control software to prevent access to gambling websites. The following services can help:
If you suspect that a minor has accessed or is accessing a gambling account, please contact us immediately via our support page so we can investigate and take appropriate action.
Tips for Keeping Gambling Enjoyable
Responsible gambling is about making conscious choices and staying in control. Here are some practical steps that can make a real difference:
- Set a strict budget before you start playing and stick to it, no matter the outcome
- Never gamble with money you need for rent, bills, food, or other essentials
- Take regular breaks and avoid long, uninterrupted gaming sessions
- Do not gamble when you are feeling upset, stressed, or under the influence of alcohol
- Accept that losses are part of gambling and that no strategy guarantees a win
- Keep track of how much time and money you spend across all gambling activities
- Balance gambling with other leisure activities and social commitments
Support Services Available in Australia
If you or someone you know is struggling with gambling, trained professionals are ready to help. All services listed below are free, confidential, and available across Australia.
Gambling Help Online
A national service providing free and confidential support to anyone affected by gambling. Chat online, call, or access self-help tools at any time via www.gamblinghelponline.org.au or call 1800 858 858 (available 24 hours a day, 7 days a week).
Lifeline
If gambling-related stress is affecting your mental health and emotional wellbeing, Lifeline provides crisis support and suicide prevention services around the clock. Call 13 11 14 or visit www.lifeline.org.au.
Beyond Blue
Beyond Blue offers resources and support for anxiety, depression, and other mental health concerns that can be linked to problem gambling. Visit www.beyondblue.org.au or call 1300 22 4636.
Financial Counselling Australia
If gambling has impacted your financial situation, free and confidential financial counselling is available through the National Debt Helpline. Call 1800 007 007 or visit www.ndh.org.au.
MensLine Australia
A professional telephone and online support service for men with emotional health or relationship concerns, including those related to gambling. Call 1300 789 978 or visit www.mensline.org.au.
How We Identify and Assist At-Risk Players
Our team actively monitors player behaviour for patterns that may indicate problem gambling. These include sudden changes in deposit frequency, extended unbroken play sessions, repeated attempts to reverse withdrawal requests, and rapid escalation of bet sizes. When such patterns are identified, our responsible gambling team may reach out directly to offer information and support.
We train our customer service staff to recognise the signs of gambling harm and to respond in a respectful and sensitive way. Our goal is never to judge, but to make sure every player has access to the help they need.
Our Regulatory Obligations
Fastpay Casino operates in compliance with the Interactive Gambling Act 2001 (Cth), which governs the provision of interactive gambling services to Australian residents. Under this legislation, we are prohibited from offering real-money interactive gambling services to players physically located in Australia without adhering to strict consumer protection requirements.
We support the enforcement activities of the Australian Communications and Media Authority (ACMA) and cooperate fully with any regulatory inquiries. Our responsible gambling framework reflects the standards expected under both Australian federal law and the requirements of our operating licence.
Contact Us About Responsible Gambling
If you have questions about any of the responsible gambling tools available at Fastpay Casino, or if you need help applying any of the limits or exclusions described on this page, our support team is available around the clock. We are here to help you enjoy your time with us safely and without regret.
You can reach us at any time through the Contact Us page, via live chat on the Fastpay Casino website, or by email. Whatever you need, do not hesitate to get in touch.