This page sets out the legal and regulatory framework under which Fastpay Casino operates and provides gambling services to eligible customers in Australia. Fastpay Casino is committed to full transparency regarding its licensing status, corporate structure, and compliance obligations. All information contained herein is accurate as of the date of publication and is subject to update in accordance with changes in applicable law or regulatory requirements.
1. Operator Details
Legal entity name: Fastpay Casino N.V.
Registration number: 163555
Country of incorporation: Curaçao
Registered address: Scharlooweg 39, Willemstad, Curaçao
Official website: https://fastpay-cassino-austalia.com/
Fastpay Casino N.V. is a company duly incorporated and registered under the laws of Curaçao. The company operates its online gambling platform in accordance with the terms and conditions imposed by the competent licensing authority and applicable international standards.
2. Licence Details
Licence number: 8048/JAZ
Licence type: Master Gambling Licence (online casino and sports betting)
Issuing authority: Curaçao eGaming (Antillephone N.V.), acting under authority granted by the Government of Curaçao
Licence status: Active
The licence issued by Curaçao eGaming authorises Fastpay Casino N.V. to offer online gambling services, including casino games, live dealer products, and related interactive entertainment, to eligible customers in permitted jurisdictions. The licence is subject to periodic review and ongoing compliance assessments conducted by the issuing authority.
3. Territory of Service and Eligibility
3.1 Jurisdictional Scope
Fastpay Casino provides its services to customers located in jurisdictions where access to and participation in online gambling is not prohibited by local law. Customers bear personal responsibility for ensuring that their use of the platform is lawful in their jurisdiction of residence.
3.2 Age Restriction
Access to and participation in any gambling activity offered by Fastpay Casino is strictly restricted to individuals who are 18 years of age or older. This age limit applies universally across all territories in which the platform operates. In jurisdictions where the legal gambling age exceeds 18 years, the higher age threshold applies.
Fastpay Casino employs age verification procedures during the registration and account verification process to prevent underage gambling. Any account found to belong to a person under the applicable minimum age will be closed immediately and all associated funds will be handled in accordance with applicable regulatory requirements.
3.3 Restricted Territories
Fastpay Casino does not accept customers from jurisdictions where online gambling is prohibited, including but not limited to:
- United States of America and its territories
- United Kingdom
- France and French territories
- Netherlands and Dutch territories
- Spain
- Any other jurisdiction expressly identified in the operator’s Terms and Conditions
This list is not exhaustive and is subject to change in accordance with applicable legal requirements. Customers are advised to consult the full Terms and Conditions for a current list of restricted territories.
4. Anti-Money Laundering and Know Your Customer Policy
4.1 Regulatory Basis
Fastpay Casino maintains a comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) programme in accordance with international standards, including the Financial Action Task Force (FATF) Recommendations, and the requirements imposed by the Curaçao licensing authority.
4.2 Customer Identification
Prior to processing withdrawals or upon reaching applicable transaction thresholds, Fastpay Casino requires customers to complete identity verification. The following documents may be requested:
- Government-issued photographic identification (passport, national identity card, or driver’s licence)
- Proof of residential address (utility bill, bank statement, or official correspondence dated within the past three months)
- Proof of payment method (front and reverse of card, screenshot of e-wallet account, or bank statement)
- Source of funds documentation, where required by the operator’s risk assessment procedures
4.3 Ongoing Monitoring
Customer accounts and transactions are subject to continuous monitoring for indicators of suspicious activity, including unusual transaction patterns, rapid fund cycling, or conduct inconsistent with declared source of funds. Where suspicious activity is identified, the operator is obligated to take appropriate action, which may include temporary account restriction, enhanced due diligence, or reporting to competent authorities.
4.4 Record Retention
Customer identification records and transaction data are retained for a minimum period of five years from the date of account closure or the completion of the relevant transaction, in accordance with applicable AML legislation.
5. Data Protection and Privacy
5.1 Applicable Framework
Fastpay Casino processes personal data in accordance with its Privacy Policy, which reflects the principles set out in applicable data protection legislation, including the General Data Protection Regulation (GDPR) where relevant, and equivalent standards recognised under Curaçao law.
5.2 Principles of Data Processing
Personal data collected by the operator is processed on the following principles:
- Lawfulness and transparency: Data is collected and used only on a valid legal basis, and customers are informed of processing activities at the time of collection.
- Purpose limitation: Data is collected for specified, explicit, and legitimate purposes and is not further processed in a manner incompatible with those purposes.
- Data minimisation: Only data that is necessary for the stated purpose is collected and retained.
- Accuracy: Reasonable steps are taken to ensure that personal data is accurate and kept up to date.
- Storage limitation: Data is retained only for as long as is necessary for the purposes for which it was collected, or as required by applicable law.
- Integrity and confidentiality: Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, disclosure, loss, or destruction.
5.3 Data Security
Fastpay Casino employs industry-standard security measures, including Transport Layer Security (TLS) encryption for data transmission and secure storage protocols, to protect customer information. Access to personal data is restricted to authorised personnel on a need-to-know basis.
5.4 Customer Rights
Customers may exercise rights in relation to their personal data, including the right of access, rectification, erasure (subject to legal retention obligations), and objection to processing, by contacting the operator’s designated data protection contact via the support channels set out in the Privacy Policy.
6. Responsible Gambling
6.1 Commitment to Player Protection
Fastpay Casino recognises that gambling carries inherent risks and is committed to promoting a safe and responsible gambling environment. The operator’s responsible gambling programme is designed to assist customers in maintaining control over their gambling activity and to provide support where problem gambling is identified.
6.2 Available Player Tools
Customers may access the following self-management tools through their account settings:
- Deposit limits: Customers may set daily, weekly, or monthly limits on the amount they deposit into their account.
- Loss limits: Customers may set limits on the amount they are permitted to lose within a defined period.
- Session time limits: Customers may restrict the duration of individual gambling sessions.
- Reality checks: Customers may activate periodic notifications reminding them of the time elapsed during a gambling session.
- Self-exclusion: Customers may request temporary or permanent exclusion from the platform. Self-exclusion requests are processed promptly and, once active, the customer will not be permitted to access gambling services for the duration of the exclusion period.
- Account cooling-off period: Customers may request a short-term break from gambling without permanent account closure.
6.3 External Support Resources
Customers seeking assistance with problem gambling are encouraged to contact independent support organisations, including:
- Gambling Help Online (Australia): 1800 858 858, available 24 hours a day, 7 days a week
- Gamblers Anonymous Australia
- BeGambleAware
7. Dispute Resolution
7.1 Internal Complaints Procedure
In the event that a customer has a complaint or dispute relating to the services provided by Fastpay Casino, the customer should, in the first instance, contact the operator’s customer support team. Complaints may be submitted via:
- Live chat, available through the website
- Electronic mail, to the address specified in the Contact Us section of the website
All complaints are acknowledged within 48 hours of receipt. The operator aims to provide a substantive response and, where possible, a resolution within 14 calendar days of acknowledgement. Complex matters may require additional time, in which case the customer will be notified of the anticipated timeframe.
7.2 Escalation and External Dispute Resolution
If a complaint is not resolved to the customer’s satisfaction through the internal complaints process, the customer may escalate the matter to an independent dispute resolution body recognised by the licensing authority. Information regarding available escalation mechanisms is provided upon request and is set out in the operator’s Terms and Conditions.
7.3 Governing Law
The relationship between Fastpay Casino N.V. and its customers is governed by the laws of Curaçao, without prejudice to any mandatory protections afforded to customers under the laws of their country of residence. Any disputes that cannot be resolved through the internal or alternative dispute resolution procedures described above shall be subject to the jurisdiction of the competent courts of Curaçao.
8. Regulatory Compliance and Amendments
Fastpay Casino N.V. maintains ongoing compliance with the conditions of its operating licence and applicable regulatory requirements. The operator reserves the right to amend this Licence Information page at any time to reflect changes in its regulatory status, corporate structure, or applicable law. Customers are advised to review this page periodically. Material changes will be communicated to registered customers in accordance with the notification procedures set out in the Terms and Conditions.
For any queries regarding the information contained on this page, customers may contact the Fastpay Casino support team through the channels listed on the website.